PS ... Just Received A Customer Service Follow-Up Call

 

The situation is now resolved, but a supervisor just called me anyway, just to follow up. I guess. That's the reason he left on my iPhone call screening, anyway.

However, from the get-go, his tone seemed like he'd rather be anywhere else but on this call and he was just checking off a follow-up box. 😂

(That may have something to with the snarky tone of my last email, completely frustrated, before they finally resolved it. 😉Or it could just be he really dislikes doing follow-up calls. Or both.)

I explained that my biggest concern was not being given specific guidance/instruction on specifically what was missing on my submission, and thus having to guess what's wrong, when I only had 5 attempts to upload documents to verify my ID, having used 3 already, and that they were being extremely nitpicky when even Homeland Security's I-9 forms aren't as nitpicky.

Supervisor: (explaining the obvious) "We have to intentionally be vague in our instruction so as to not help criminals pretend to be someone else, let's say if they won a million dollars."  

 

Me: (Realizing what's NOT being said is that this isn't just about fraudsters, it's about preventing undocumented immigrants from playing the lottery):

 

"I get that, I really do, that makes sense - but I'm just trying to buy a ticket, not claim a prize. Surely there must be a better way, because aren't you also deterring legitimate, US legal customers by admittedly providing vague instruction, causing them to guess, since we only get 5 shots at identity verification?" 

 

"And let's follow that logic out. So let's say your team had just clearly and directly instructed me: "Hey, you're missing a signature on Document X" rather than the blanket-generalized statement "Your information needs correction."  

I would then sign it, upload it, and then you'd know instantly whether I was a fraud or not because you could compare the signatures on all the documents -  PLUS - you'd have tangible proof I was a fraud in terms of prosecution?" 

 

"Surely there must be some other way to do this without needing this much documentation and being this nitpicky, when even the Department of Homeland Security isn't lol. 

 

Supervisor: *Crickets.*

 

Me: "Maybe I'm wrong, but that's the the way I look at it, you may disagree. Can you understand even a little where I'm coming from? " 

 

Supervisor: "Not really, no." 

 

Me: "Alllrighty. Well, is it safe to assume that your phone CSR and I were both correct that there was actually nothing wrong at all with the 3rd reason for denial, my profile not matching - the one after the signature thing -  since it's been approved since? 

 

Supervisor: "I ... don't know." 

 

Me: "Ohhh .. kay. (Sitting for a minute, waiting for him to say something, anything at all.)  Okay, well, thanks for your time." 

 

Supervisor: "Have a ... good night."

Click.

*Sigh"

Half of me felt embarrassed and stupid, like he was laughing at me and I was being a Karen or something.

The other half felt totally man-splained to, that he clearly wasn't interested in even trying to see where I was coming from, he was just checking off a box. 

HOWEVER, since I was calm, tried to joke a little, tried to meet him halfway and even conceded on 1 point - and he, in turn, clearly had zero interest in even giving the appearance of doing the same, just checking off a follow-up box  - my final thoughts on that call are these: 

As my Pap said, you cannot get blood from a turnip. 

If there's no interest in feedback, even though they're asking for it - no interest in even trying to understand where you're coming from, they're just checking off a box - then you really ARE an idiot or a Karen to even try to continue the conversation and it's best to just thank the person for their time, take your toys, and go home, as I did. 😂

The End. 

😂

_____________________

PS to my PS 

My husband heard the end of this conversation and said ...

 "No, this guy was being a dick, I heard him, and you're back to being too nice again because you felt bad about finally getting snarky, why do you do that? Sometimes you should be a Karen. You shouldda responded to his "Have a ... good night" with "Yeah, you too... asshole." 😂

That makes me feel somewhat better, at least. 

Having said all that, I hope some impoverished undocumented immigrant who moved here, just wanting a better, safer life, buys their lottery ticket instead from the corner store and wins the Powerball jackpot, I really do, I would LMAO and love that, almost as much as if I won it! 😂